The highly anticipated Gartner Magic Quadrant for Analytics and Business Intelligence Platforms for 2022 has been released by renowned research organization Gartner.
Demand for such solutions is rising as enterprise connection and collaboration become more pervasive themes across the CX market.
Since they help to build a single perspective of CX, analytics and business intelligence solutions also help to unearth hidden insights across the firm. As a result, they make it possible for all departments to sing from the same hymnal.
But the platforms offered by the manufacturers in the magic quadrant have a lot more features. Here is how Gartner defines such a solution so you can understand these.
Analytics and business intelligence platforms explained
Analytics and business intelligence (ABI) platforms, in accordance with Gartner,